1. (1) There is no doubt that businesses can improve their productivity. (2) If every person and machine did things right
the first time, the same number of people could handle much larger volumes of work. (3) High costs of inspection could
be channeled into productive activities, and managers could take all the time they spend checking and devote it to
productive tasks. (4) Wasted materials would become a thing of the past. (5) In fact, it's been estimated that attention to
quality can reduce the total cost of operations anywhere from 10 to 50 percent. (6) As Philip Crosby said: "Quality is free.
(7) What costs money are the unquality things-all the actions that involve not doing jobs right the first time."
a. Philip Crosby is an expert in quality in business.
b. It is wasteful to spend so much money on plant inspections.
c. Businesses can improve their sales in several ways.
d. If quality is improved, productivity improves.