A customer angrily complains that the billing department has not returned her call about an error she
discovered in a bill. Before offering to help the customer contact the billing department it is BEST to say:
"The billing department has been very busy lately."
"Did you try calling the billing department back?"
"I can't understand what's the matter with the billing department."
"I'm sorry the billing department has not returned your call."
ANSWER COMPLETE
SKIP THIS QUESTION
Exit