cognitive skills and emotional work skills are separate but related dimensions of successful job performance. the former includes the application of factual knowledge to the intellectual analysis of problems and the rational decision-making process. the latter includes analysis and decision making in terms of the expression of emotion, whether actually felt or not, as well as its opposite: the suppression of emotions that are felt but not expressed. more specifically, emotional labor comes into play during communication between worker and citizen. group of answer choices true false