illytheillest2692 illytheillest2692

11-01-2024
Computers and Technology

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a(n) _______ is an automatic call distribution (acd) feature that routes calls based on input provided by the caller through a touch-tone telephone.
a) Interactive Voice Response (IVR)
b) Automatic Number Identification (ANI)
c) Automatic Call Distribution (ACD)
d) Predictive Dialer

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