Mila is the head of housekeeping at a small hotel in Austin, Texas. She has recently noticed that much of the trash collected from guest rooms includes small, empty toiletry containers. Which measure might Mila propose to address this issue without compromising the quality of the guest experience?
a. Establish a linen and towel reuse program.
b. Install refillable soap and shampoo dispensers.
c. Replace all cups with glasses and coffee mugs.
d. Stop providing guests with complimentary toiletries.