Hello !
I have been trying to fill out my FAFSA form since its lunch on December. I have encountered a severe problem : "An unknown error has occurred, please try again later or close browser" whenever I login on the website. First it shows an information verification window but when I accept the policy and try to go for the next step it shows the error message above.
I have seen some solutions on this website and here are some that I tried :
1) Closer the browser and refresh (It didn't work)
2) Clear cache files and cookies (It didn't work)
3) Change the browser, I was using Chrome so I tried : Safari, FireFox, Edge, Tor, and Opera. (It didn't work)
4) Use a VPN, I didn't precise but I'm out of the USA, but still a US citizen (It didn't work)
5) Try with another device, I tried with a windows 11 Hp, macbook, Chromebook, Iphone and a Samsung phone (It didn't work)
In every single try, it kept showing that same error message
6) I sent a complaint to FAFSA help email and didn't receive an answer yet
7) I called the phone number they display on the help center, they keep hanging up while saying no agents are available and they are too busy.
I don't know what to do, and I think that it is the most important step when applying to colleges, and some colleges I'm applying to have really close deadlines (Feb 15th for the closest)