In your course, you have analyzed the case study - FedEx Managing Quality Day and Night. In the case study, FedEx uses the 1-10-100 rule as an example of:
a) An action taken by FedEx to improve productivity
b) A framework to achieve high service quality
c) Defining a new goal for the business
d) Strategy by changing the culture of the business
e) A new mission statement of FedEx