BSBLDR412 Communicate effectively as a workplace leader task 2 Assessment Task 2 - Project Scenario You are the manager of the marketing department and supervise the marketing staff for Domain, which is a web-based online property business. The company focuses on securing both commercial and residential tenants for landlords and also unites landlords with suitable tenants. The staff at the company all work an eight-hour day, from 9 am till 5:30 pm, allowing 30 minutes for lunch. Jerry is the Team Leader of your team and is responsible for:
• The supervision and mentoring of the marketing team of 8 people
• Outgoing business calls to realtors, property managers, and landlords
• Arranging appointments for the field sales teams
• Customer service enquires and incoming query resolution
• Maintaining the customer contacts in the Customer Relationship Management system
Jerry is 65 and has been working for the company for the past six years. Born and raised in Australia, Jerry has spent most of his life working in Sales or Retail. Jerry had planned to retire at the age of 60, but his circumstances have confined him to continue working. Jerry works constructively and is efficient in achieving more than the
a) Task delegation
b) Time management
c) Employee supervision
d) Customer relationship management