Scenario Emily, a travel agent at SJ Travel, is assisting a customer named Malik in the office. Malik is from Saudi Arabia and is planning a vacation in Australia for his brother. Malik is excited about exploring the unique experiences Australia has to offer with his brother. Malik comes from a culture that highly values personal space and modesty. Malik has a reserved communication style, influenced by his Saudi Arabian background, involving a preference for indirect and understated language. He communicates with a reserved demeanor and avoids prolonged eye contact and has very subdued facial expressions. Emily's communication style is very direct and open; she makes a lot of eye contact, smiles broadly, and uses animated expressions as she is very passionate about traveling and Australia. During the booking process, Emily, unaware of these cultural nuances, interprets Malik's reserved communication style as disinterest or dissatisfaction with the suggested travel options. She attempts to engage him in conversation and tries to connect on a personal level using humor and moves closer to his chair, which inadvertently makes Malik uncomfortable. When discussing the pricing and fees, Malik starts to haggle about the fees as this is a customary practice, reflecting an expectation.