Mr lewis a new patient has arrives at the office for his first appointment. His neighbor is a patient in the office and referred Mr Lewis to your office. As you are checking him in you discover that he is enrolled in a PPO insurance plan and your office is not an in-nerwork provider. You explain to Mr Lewis that he can still be seen but he will be responsible for a higher coinsurance and may be subject to a deductible. Mr Lewis is upset and angry that he ws not informed of this fact when he made the appointment. How could this incident have been avoided? Is there anything you can do today to assist Mr Lewis?