Question:
When tom's customer tells him that she needs a new sofa because her house burned down, he hears the sadness and pain in her voice. Which type of listening skill is tom using?
Answer:
empathetic listening
Sympathetic listening. Empathetic would be that he relates to her pain, however he doesn't so it isn't that. Content listening is a static status in which your mood remains neutral, but his doesn't so it isn't that either. Critical listening is criticizing what she said, which also doesn't occur. It's sympathetic listening, because he feels sympathy.
