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Connections Academy?

And, It's important because you might hurt someone's feelings. Or you can appear to be disrespectful, even if you're not trying to be. Avoid using all caps because apparently that is seen as "yelling." And be sure to use "clean words" refrain from cursing :) obviously.

Professionalism: by using proper email language your company will convey a professional image. Efficiency: emails that get to the point are much more effective than poorly worded emails.