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Responding to questions effectivelyStudy guideFor a printer-friendly PDF version of this guide, click hereThe aim of this guide is to give you some practical strategies for  handling and responding to questions during or at the end of an oral presentation.Other Useful Guides: Planning an effective presentation.Introduction

Many presenters fear the question and answer session at the end of their presentation because they feel that they are losing control of their input (speaking seems so much safer). However, it is important to remember that the questions are a vital part of the presentation for the whole audience as they allow for clarification and consolidation of learning. The presenter can enhance the effectiveness of the question and answer session by treating it as a formal part of the presentation that requires as much careful planning and control as the delivery of the core material.

Plan to take control

The background work that you undertook whilst planning your presentation is the key to handling questions effectively. If you have defined a precise focus for your presentation and have explored this thoroughly in your background research and planning, you are more likely to be able to respond to questions with precise answers. If you have been unfocused in your preparatory work, this will come across in the way you answer questions.

When planning your presentation, you will need to:

identify when questions will be invited in your talk and plan to inform your audience of this;plan to leave plenty of time for questions so that the audience doesn’t feel rushed (this might involve having to reduce the content of your talk);prepare prompts for questions that are open and straightforward: “That’s the end of my presentation. I would now like to stop and take questions from the audience”.


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A way to respond to the question in a non-aggressive and professional manner is listen carefully, understand before responding, polite, calm, and be open

Further explanation

When presenting a business  plan or business presentation to a group of potential investors, you must expect questions to be given because you have to respond to those questions in a non-aggressive and  professional manner. Here are some tips to respond the question in a non-aggressive and professional manner:

  1. Address the questions and not the person.
  2. Acknowledge the good questions
  3. Understand each question and comment before responding.
  4. Listen carefully to each question and then respond to it.
  5. Practice the ability to answer the questions and follow up on it.
  6. Rephrase questions to make sure that you understand what is being asked.
  7. Do not get involved in a debate and argument.
  8. Remain professional, polite, calm and open.
  9. Avoid answering difficult questions when the answer is not known.
  10. Apologize for the error and promise to provide everyone with the correct detail.
  11. Address the whole audience, not only the person asking the question
  12. Do not allow one member of the audience to dominate the discussion and ask all the questions.

Learn more

  1. Learn more about professional manner https://brainly.com/question/1339816

Answer details

Grade:  9

Subject:  Business

Chapter:  professional manner

Keywords:  professional manner

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