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While staffing an emergency services dispatch​ center, an Emergency Medical Dispatcher​ (EMD) receives a call from someone who is very upset and screaming that her friend was just shot. Which of the following would the EMD need to do in this​ situation?
A. Provide prearrival medical instructions to the caller.
B. Notify the​ victim's family of the incident.
C. Provide the caller with information on local hospitals.
D. Determine the location of the shooter.

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Answer:

A. Provide prearrival medical instructions to the caller.

Explanation:

In almost every circumstance that involves a call to 911, the person who's calling will be extremely nervous or desperate, since he/she'll be in search for help. In this case, the EMD has to be fast in order to identify how severe the situation is and take action based on it, while calming down the caller to get the necessary information from him/her. In the case of alarming medical emergencies, prearrival medical instructions provided by the EMD can determine the chances of a person to survive or to die.

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