As Jenell listened to her classmate's speech explaining the differences between collision insurance and comprehensive insurance, it reminded her that she needed to pay her insurance bill before the end of the day. Then, rather than listening to the speaker, she started thinking about all the other things she had to do that day. According to your textbook, the primary cause of Jenell's poor listening is:

a. not concentrating.
b. focusing on the speaker’s topic.
c. being distracted by external interference.
d. personalizing the topic.
e. listening too hard.

According to the situation as described in the question, we can say that Jenell's main problem for her poor listening is the cause of not concentrating. We can determine this because instead of concentrating on her classmates speech she broke her concentration to start thinking about whether she needed to pay her insurance bill and how she was going to pay it.

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