Once you have identified your purpose, profiled your audience, and selected your channel, your final prewriting task is to adapt your message to your audience.

For each of the following sentences, choose the option that makes the message more reader oriented.

We have approved your credit application. The new card is enclosed.

a. Our records show your credit application has been approved. Enclosed you'll find your new credit card.
b. Your credit application has been approved. Enclosed you'll find your new credit card.
c. No change necessary.

We can activate your Miso card as soon as you call the authorization number on the sticker.
a. To activate your Miso card, just call the authorization number on the sticker.
b. Just give us a call using the authorization number on the sticker, and we'll be happy to activate your Miso card.
c. No change necessary

Miso Bank thanks you for letting us serve your credit card needs.
a. No change necessary.
b. We want to thank you for choosing Miso Bank for your credit card needs.
c. Thank you for choosing Miso Bank for your credit card needs.

Which of the following sentences is the most bias free?
a. Ms. Sutherland, who is wheelchair bound, is always on time.
b. Ms. Sutherland, who is handicapped, is always on time.
c. Ms. Sutherland is always on time