Managers who practice total quality management do which of the following?

a. Invest resources in inspecting and repairing products once they are produced.
b. Invest at the front end of the value chain in research and development and design to produce a superior product.
c. Both of the above are correct
d. None of the above are correct

Respuesta :

Answer:

The correct answer is letter "B": Invest at the front end of the value chain in research and development and design to produce a superior product.

Explanation:

Total Quality Management or TQM analyzes the quality and productivity-enhancing methods. TQM explores the techniques that organizations use to eradicate production defects, streamline supply chain management, show customer loyalty, and maintain well-trained employees.