Answer:
d. Making the guest welcome, making the operation run correctly, keeping control operating costs.
Explanation:
The basic work of managers in the hospitality industry calls for: Making the guest welcome, making the operation run correctly, keeping control operating costs.
The hospitality industry's backbone is comprised of customer service, it is the foundation and cornerstone of all segments of the industry. A business may focus on one or all facets of hospitality but the level of success achieved is dependent on how well the managers and staff, are serving their customers.
