contestada

Your company wants to hire a third-party vendor to handle all of the customer service calls because they are a well-known leader in the industry with many clients. You are the manager of the customer service department for your company and have consistently reduced expenses over the past three years. Which of the following is an argument you could present to your employer to not hire a third-party vendor to handle customer service calls?

Respuesta :

Since the answer is not provided, I am providing reasons for the given situation

Explanation:

  • Understand that customers are king. A business can exits only if you have customers. You must maintain a good-rapport which the crucial part of it.
  • When we out-source the customer service calls there are certain pointers which has to be taken into account.
  • If the third-party handles your own customer, and if the approach is not right, then you will lose business
  • The money that we spend on third party costs more and now my company have consistently reduced expenses only because of not outsourcing customer calls to third-party vendor.

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