Answer: Improving Peoples’ Skills
Improving Customer Service
Explanation:
Two challenges and opportunities for managers in using Organizational Behavior (OB) concepts are;
Improving Peoples’ Skills
Improving Customer Service
Improving People's skills would be seen as seeing the people develop in various field and sector where they are performing and an avoidance of this affects the growth of the organization.
Improving the customer service improves the face of the business, once this is catered for, it gives a good reputation about the company.
