Respuesta :
I just took the quiz on e2020 and it said the answer is A: with empathy.
Fran's case is an example of a failure to listen:
- A. With empathy
What does listening with empathy mean?
Listening with empathy means being objective and trying to understand the point being made by the other person.
An empathetic listener does not just take the points that are favorable to him while disregarding the points made by the opposing part. This is what Fran did and it is not recommended.
Learn more about empathetic listening here:
https://brainly.com/question/3160058
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