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The role of quality policy and objectives in the university is to define the purpose and strategic direction followed by the school authorities.

The quality policy is usually written in a brief statement which describes the vision, mission and the objective of the university. The importance (roles) of quality policy and objectives in an university includes:

  • Establishing a quality policy makes its known that the university operates with ethical standards that should not be disobeyed.
  • It serves as a requirement for any formalized quality management system.
  • It can serve as a way to drive passion for cultural change within an organisation (university)
  • It serves as a reminder to both employees and students of the university about their commitment to quality.

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