Identify the factors that contribute to the key organizational service communication challenges. (Check all that apply.) Multiple select question. External marketing communication Management of service promises Service tangibility Management of customer expectations Customer education

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The key to organizational success, both for one and the organizations with whom one is involved, is effective communication. Hence the factors that contributed to the key organizational services communication challenges are as listed below.

  1. Management of service promises
  2. Management of customer expectations

Key Service Communication Challenges

  1. service intangibility,
  2. management of service promises,
  3. management of customer expectations,
  4. customer education, and
  5. internal marketing communication

Therefore, the one that does not apply are External marketing communication and Service tangibility.

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