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such as satisfaction are concerned with the extent to which customer experiences are enhanced as a result of CRM. Question content area bottom Part 1 A. Customer perception metrics B. Marketing metrics C. User adoption metrics D. Key performance indicators​ (KPI) E. Business performance metrics

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Tundexi

The customer perception metrics is basically concerned with the extent of how customer experiences are enhanced as a result of CRM.

What is the customer perception metrics?

This is a measurement of how a firm's customers feel about their product and brand.

Hence, this is the metrics that is concerned with the extent to which customer experiences are enhanced as a result of CRM.

Therefore, the Option A is correct

Read more about customer perception metrics

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