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A number of articles have shown the relationship between customer service and the "bottom line." Findings show that highly satisfied and loyal customers are much more likely to repeatedly use a product or service, while dissatisfied customers take their business elsewhere. In addition, a dissatisfied customer tells approximately 10 people (e.g., friends and family) about his/her bad experience. To make matters worse, research shows that for every customer who complains, there are 6 dissatisfied customers who do not complain. They just take their business elsewhere. Put in context for a hospital setting over time, a dissatisfied patient can account for potential lost revenue of $500,000.

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A  Satisfied customers can approximately 10 people about their experience is a False statement.

If a customer is dissatisfied and goes elsewhere, he/she will take 10 customers with him/her is Unknown.

3. Every time you receive a complaint from a customer, you can assume that 6 dissatisfied customers say nothing is a  True statement.

Every satisfied patient translates into approximately $500,000 worth of revenue is false statement.

What is the case about?

Customer experience gap is known to be one that tells the distance that exist between what customers wants  from their experiences with any kind of  brand.

Note that studies has shown that  an average amount of $500,000 to $850,000 in revenue is one that is gotten per hospital and not per person.

So, every satisfied patient translates into approximately $500,000 worth of revenue is false statement.

See other part of the question below

Satisfied customers tell approximately 10 people about their experience

True

False

Unknown

2. When a customer is dissatisfied and goes elsewhere, he/she will take 10 customers with him/her

True

False

Unknown

3. Every time you receive a complaint from a customer, you can assume that 6 dissatisfied customers say nothing

True

False

Unknown

4. Every satisfied patient translates into approximately $500,000 worth of revenue

True

False

Unknown

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