Utility refers to the satisfaction that a consumer derives from a good or service.
In economics, the term "utility" describes the overall enjoyment or gain from consuming a good or service. It is a common assumption in economic theories of rational choice that customers will attempt to maximize their utility.
In general, utility describes the level of enjoyment or satisfaction (or alleviated discomfort) that a person derives from an economic act. As an illustration, consider the consumer who buys a hamburger to satisfy her hunger and enjoy a delectable meal.
Customer satisfaction is a metric that measures a company's customers' level of satisfaction with its goods, services, and capabilities. Information about customer satisfaction, such as surveys and ratings, can assist a business in deciding how best to adjust or improve its goods and services.
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