The analysis tool for a quality problem that involves selecting the problem, identifying the major categories of potential causes, and associating likely specific causes is a fishbone diagram
The fishbone diagram, sometimes referred to as the Ishikawa diagram or the cause-and-effect diagram, is a visual technique for grouping a problem's most likely sources in order to identify its underlying reasons. A fishbone graphic combines mind mapping with brainstorming.
A cause-effect diagram is a visual tool used to graphically depict potential explanations for a particular problem or consequence in increasing detail, suggesting causal links across ideas.
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