a workstation presents an error message to a user. the message states that a duplicate ip address has been detected on the network. after establishing what has changed in the network, what should be the next step using the standard troubleshooting model?

Respuesta :

The next step using the standard troubleshooting model is Select the most probable cause.

Here's the complete question:

A workstation presents an error message to a user. The message states that a duplicate IP address has been detected on the network. After establishing what has changed in the network, what should be the next step using the standard troubleshooting model?

A. Test the result.

B. Select the most probable cause.

C. Create an action plan.

D. Identify the results and effects of the solution.

According to the Network+ troubleshooting model, the next step would be step 2, establishing the most probable cause.

what are the steps in a troubleshooting model?

There are nine steps in the troubleshooting model namely:

  • Information gathering—identify symptoms and problems.
  • Identify the affected areas of the network.
  • Determine if anything has changed.
  • Establish the most probable cause.
  • Determine if escalation is necessary.
  • Create an action plan and solution, identifying potential effects.
  • Implement and test the solution.
  • Identify the results and effects of the solution.
  • Document the solution and the entire process.

Learn more about troubleshooting model from:

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