because customers have different needs and expectations, the key to distributive fairness in service recovery is to

Question

10-11-2022
Business

contestada

because customers have different needs and expectations, the key to distributive fairness in service recovery is to

Respuesta :

Otras preguntas

For a sample of 48 finance majors, the average time spent reading each issue of the campus newspaper is 19.7 minutes, with a standard deviation of 7.3 minutes.

The total cost (c) is proportional to the number of pineapples (n) purchased. The price of each pineapple is $4. Which equation represents the total cost of the

Plz help me it is not 35 Slovenia for x Thank you

Find the dimensions of the box described. The length is twice as long as the width. The height is 4 inches greater than the width. The volume is 720 cubic inche

The motor cortex is located in the ________ lobes. (2 points) occipital temporal frontal parietal association area

PLEASE HELP 7TH GRADE MATH QUESTION?? On a recent shopping trip, you see a sale advertising 4 pairs of socks and 3 pairs of shoes for $90. Write an equation usi

I feel like a disappointment, i know many people say this as a joke but i actually feel bad. my mother keeps saying “you don’t care about anything” i really do

A plant scientist was hired by a greenhouse operator to devise a way to force iris plants to bloom in the short days of winter. Iris normally blooms as long-day

Read the text below. The Apache tribe is a Native American tribe. They live in Arizona, New Mexico, and Texas. They use symbols. Some Apache homes are round bec

Please and thank you, will give brainliest and like 20 points: Explain the diffusion of popular culture using the concept of hierarchical diffusion. (AP HUG, a

Paruljain Paruljain · Answer 1 · 2022-11-15T17:50:19+01:00

Customers have a variety of wants and needs, thus the key to distributive fairness in service recovery is to fix the issue as soon as possible.

Consumers in the market place have fairness expectations for the outcomes or benefits they ought to get in a service delivery scenario. Bagozzi (1975) raised a concern about the effects of unfair marketing trade. Customers' unhappiness with unfair sales practices is probably a given. As a result, this study suggests two additional dimensions: fairness between customers and sellers. Fairness between customers is the comparison of a customer's benefits from a service transaction with those of other customers of the same company. Fairness amongst sellers takes into account consumer comparisons of several companies of the same type. By incorporating the five fairness dimensions, this study aims to develop and improve the measurement of fairness for the restaurant industry. It also compares the effects of various service fairness dimensions on overall perceived fairness, perceived service quality, customer satisfaction, and behavioral intention.

To know more about service please refer: brainly.com/question/13540066

#SPJ4