The statement, "Managing quality includes all of the quality assurance activities plus product design and process improvements." is true.
In the current business scenario, quality may be generally defined as the degree to which a good or service satisfies or exceeds the expectations of a client. Establishing a quality policy, coming up with and putting into practice quality planning and assurance, as well as quality control and improvement, are all included in quality management.
When it comes to the real qualities of the product, design quality is the standard that a product possesses. Process quality, or producing goods without flaws, is the capacity of the organization to provide a thing or service with excellent quality at every stage of the process.
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