A flowchart of the points of contact between the client and the provider is made during a customer contact audit. A flowchart is a diagram that shows a process' individual steps in their proper order.
It is a general tool that may be customized for a wide range of uses and used to define a variety of processes, including a project plan, an administrative or service process, or a manufacturing process. It is one of the seven fundamental quality tools and a typical tool for process analysis. An activity sequence, materials or services entering or exiting the process (inputs and outputs), decisions that must be taken, participants, the amount of time required at each step, and/or process measurements are examples of elements that may be included in a flowchart. to gain knowledge of how a process is carried out.
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