False, it is important to share as much information with employees and guests as possible, even if its not particularly important to them.
Customers want to know they can trust the information they receive while looking for answers, guidance, or information. When a customer is certain that the information he receives is accurate factually and culturally, trust develops. Information and communication are frequently used interchangeably. "I have communicated with her," which denotes that information has been delivered, will be said. Information-sharing is a one-way activity, whereas communication is a two-way one. Of sure, it's crucial and necessary to provide information.
Establishing trust with customers and clearly articulating needs, expectations, and any obstacles are made possible by effective communication. By speaking more clearly, you may strengthen your relationship with your customers and even generate more business leads.
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