Bolt industries offers its call center employees a full range of employee benefits like health and dental​ insurance, and its pay is well above industry standards. its offices are nicely​ decorated, and the headsets used by the employees are top of the line.​ however, turnover rates and absenteeism are​ high, and employees​ don't seem enthusiastic about their jobs. according to​ herzberg, this lack of job satisfaction may be occurring because the company focuses on​ _______ factors.

Respuesta :

The lack of job satisfaction is occurring because the company focuses on HYGIENE FACTORS.
Herzberg two factor theory states that there are certain factors in the work place that cause job satisfaction while a separate set of factors cause job dissatisfaction. The factors that cause job satisfaction are called motivators and they include: challenging work, recognition for one's achievements, involvement in decision making, sense of importance to the organization, etc.
The factors that are responsible for job dissatisfaction are called hygiene factors and they include: job security, fringe benefits, good salary, etc.