Hiro sells building materials to local contractors. he wants to build long-term relationships with his contractors through effective follow-up. after delivering the materials ordered, hiro can demonstrate __________ by checking with his contractors right after the delivery and addressing any problems promptly.
Answer:
responsiveness and empathy.
once response time towards the problems will determine the quality of the service provided. On this basis only the customer will decide whether to continue with the service provider or not.
