A new client has just been admitted to an adolescent psychiatric inpatient unit. the charge nurse and an unlicensed assistive personnel (uap) are discussing the client's needs. the uap says, "she is just showing off to try and get our sympathy. there is no need for her to cut herself. why would adolescents want to do such a thing to themselves?" what response by the charge nurse would most help the uap understand the client and her illness?