Amber and john had an argument over whose turn it was to do the dishes. in the heat of the argument, john calls amber a "slob" and she calls john a "self-centered moron." later, after they have made up, john tries to apologize to amber and to explain that he doesn't really think she's a slob. amber is still hurt and complains that no matter what john says now, he must have meant what he said. which principle of interpersonal communication is john experiencing?