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Gloria is a devout Seventh-day Adventist who has been working with Nancy, a Catholic therapist. Nancy meets with clients in the evenings. When scheduling appointments with Gloria, Nancy is mindful of the Seventh-day Adventist Sabbath, which begins at sundown on Friday. Nancy's awareness of Gloria's religious observance BEST illustrates the concept of:

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Answer:

The answer is Cultural Competence.

Explanation:

Nancy's awareness of Gloria's beliefs and how it affects her schedule is an example of Cultural Competence.

Cultural Competence is the capacity to perceive, respect, and communicate with individuals from societies, beliefs, and or value systems distinct from one's own. Individuals who are expert or skilled in multicultural situations possess high degrees of cultural competence of awareness and understand the influence of culture on behavior, values, and beliefs.

The five factors of cultural competence are:

1. Ability to acknowledge variations in culture

2. Ability to understand one's own culture

3. Ability to self assess

4. Ability to learn about other cultures and skills

5. Maintain a paradigm of behavior in terms of culture

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